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FAQ

Common questions, plain answers.

If yours is not here, call or email. We do not mind explaining.

How much does tree work cost?

It depends on access, size, complexity, and cleanup. A fruit-tree prune runs a couple hundred dollars, a large removal with tight access a few thousand. Send photos and a description and we will give you a real ballpark first.

Are you insured?

Yes. General liability and workers compensation, certificate available on request. Ask anyone you hire for one, and walk away if they balk.

What does "ISA Board Certified Master Arborist" actually mean?

The International Society of Arboriculture is the recognized professional body for tree care. The credential takes three years of full-time work, a written exam (biology, diagnosis, soil science, climbing, safety), and continuing education every three years to keep. Not a marketing badge.

Verify any arborist's credential on the ISA's Find an Arborist tool.

Do you climb or do you only use bucket trucks?

Both, depending on the tree and the access. Climbing is the right call for tight spaces, fruit trees, and anywhere a bucket would not fit or would tear up the lawn. Rigging from the canopy also gives better control on removals near structures.

When is the best time to prune?

Most deciduous trees do best in the dormant season, late fall through late winter. Fruit trees have specific windows (apples and pears in late winter, stone fruits a little later), oaks in winter to avoid oak wilt. Light cleanup is fine in spring and summer, heavier work waits. Hazard and storm pruning happens whenever it needs to.

Grab our free fruit-tree pruning calendar (PDF) for a Cache Valley season-by-season guide.

Will you "top" my tree if I ask you to?

No. Topping (cutting large branches back to stubs) is one of the most damaging things you can do to a tree, and most arborists treat it as malpractice. If a tree is too big for its spot, the real options are structural pruning, proper crown reduction, cabling and bracing, or removal and replanting with a species that fits. Tops are for cakes, not trees.

Can my tree be saved?

Usually yes, sometimes no. We will come look and give you a straight answer: what it costs to save if it can recover, and the honest call if it cannot.

How fast can you come out?

Non-urgent jobs within the week or active hazards (a tree leaning at the house, a limb over the driveway) same day. Call, do not email, for anything urgent.

Do you take credit cards?

Yes. Cash, check, or card. Net 15 on invoices unless we agree otherwise.

What about my neighbor's tree hanging into my yard?

Talk to your neighbor first. The better play is usually a proper prune that helps both yards, split between you, and we are happy to bid a job across both properties.

Will you haul off the wood?

Your call, no upcharge either way. We can leave firewood logs in split-ready lengths and chips as mulch, or haul it all off.

Can you do commercial or municipal work?

Yes. HOA common areas, commercial properties, new-build landscape design, and municipal planning. Ben did planning work as City Forester for American Fork City. See the commercial page for what an engagement looks like.

Still have a question?

Call or text any time. We would rather you ask than guess.